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Return & Refund Policy

Return & Refund Policy

Hiram Productions

Last Updated: 01.13.26

At Hiram Productions, we proudly produce high-quality prints, photography, and merchandise that are designed, printed, and fulfilled in the United States. Every order is handled with care and attention to detail. This policy explains how returns, refunds, and replacements are handled through our WooCommerce store.

1. Order Fulfillment & Product Type

All products sold on hiramproductions.com are made-to-order, including but not limited to:

  • Photography prints

  • Framed prints

  • Fine art prints

  • Apparel (t-shirts, hats, etc.)

  • Drinkware (coffee mugs)

  • Family and lifestyle merchandise

Because items are produced specifically for each order, we maintain strict quality and return standards.

2. Returns & Buyer’s Remorse

Due to the made-to-order nature of our products:

  • We do not accept returns or exchanges for buyer’s remorse

  • We do not accept returns for incorrect size, color, or style selected by the customer

  • We do not accept returns for personal preference or subjective dissatisfaction

Please review product descriptions, sizing charts, and mockups carefully before completing your purchase.

3. Damaged, Defective, or Incorrect Items

We stand behind our work and will correct any errors on our part.

You are eligible for a replacement or refund if your item:

  • Arrives damaged

  • Has a manufacturing defect

  • Is not the product you ordered

Requirements:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue

  • Item must be unused and unaltered

Once verified, we will issue either:

  • A replacement at no cost, or

  • A refund to the original payment method, at our discretion

4. Framed Prints & Fine Art Disclaimer

Framed artwork and fine art prints are carefully produced and packaged.

Please note:

  • Minor color variations may occur due to monitor calibration and printing processes

  • Paper texture and framing materials may vary slightly

  • These variations are not considered defects

Shipping damage must be reported with photos of both the item and the packaging.

5. Non-Returnable Items

The following items are final sale and non-returnable unless defective or damaged:

  • Custom or made-to-order items

  • Apparel ordered in incorrect size

  • Clearance or promotional items

  • Gift cards or digital downloads (if applicable)

6. Exchanges

We only offer exchanges for:

  • Manufacturing defects

  • Fulfillment errors

We do not offer size or style exchanges due to customer selection errors.

7. Refund Processing

Approved refunds are processed within 5–10 business days.

  • Refunds are issued to the original payment method

  • Original shipping charges are non-refundable, unless the issue resulted from our error

8. Shipping & Delivery Responsibility

Once an order is marked as delivered by the carrier:

  • Hiram Productions is not responsible for lost or stolen packages

  • Customers are responsible for providing accurate shipping information

9. How to Request Support

All return or support requests must be submitted via:

Email: tmcundiff@icloud.com 
Website: https://hiramproductions.com

Please include:

  • Order number

  • Full name

  • Description of the issue

  • Photos (if applicable)

Incomplete requests may delay resolution.

Our Promise

We believe art should arrive in perfect condition and bring joy the moment it’s unboxed. If it doesn’t, we make it right—every time